Senior Information Technology Support Engineer with Genesys and MS Teams and Network

Place of employment: Switzerland

MDP Group AG searches a passionate Senior Information Technology Support Engineer, that will be working as a trusted advisor for several customers. You will be an integral member of the team, working towards our common goals and demonstrating the business value of MDP Group AG, Solutions, and Architectures by aligning an service vision to help address their business challenges, strategic priorities, and operational.

Your Tasks:
  • Must be able to consult on Microsoft Teams and UCC projects on telephone infrastructures.
  • Must manage the MS Teams meeting room configurations, define and manage the phone and video conferenca devices on the MSTeams platform.
  • Capable of direct routing configurations and call forwarding on AudioCodes SBC devices (vSBCs and Mediant1000 and Mediant800 series
  • Must be able to prepare customized software solutions according to customer needs.
  • Preferably with MS Teams Manager (MS-700) certificate MS Teams Admin portal and configure all locations and Enterprise voice features using Microsoft Calling Plans and Direct Routing.
  • Must manage MS Teams Admin portal and able to use Microsoft Call Plans and Direct Forwarding
  • Manage cloud applications, create a profile mechanism in MS Teams for the offices of related companies in other countries, create direct routing configurations and telephone strategies.
  • Upgrade Pure Connect to 2020R2 and other versions
  • Used Genesys Dialer (Outbound Call Module)

Required Skills:
  • At least 5+ yeras experience on digital transformation projects for big companies.
  • Must have experience in SIP
  • Good understanding of Networking and Security
  • Excellent presentation skills to executives & individual contributors
  • You are a strong collaborator, and a great communicator
  • A self-motivated, independent thinker that can move deals through the selling cycle
  • You have a bachelor’s degree from a reputable university or equivalent experience
  • Must have knowledge of Genesys Pure Connect
  • Must have Pure Connect and CRM integration
  • English + German (verbally and written)

Please apply to:

MDP Group AG
Mr. Erkan Isik
Managing Consultant
Roosstrasse 53
CH - 8832 Wollerau

Phone: +41-768198928